Grieving customer service
Course duration
2 days / 12 hours
The training methodology is aimed at enabling each person to discover and recognize their own style of emotional management, communication and coping with difficult situations, their strengths and weaknesses, and the development of a personalized action plan aimed at seeking excellence in customer service and the prevention of psychosocial risks.
Grieving customer service.
Self-knowledge (Recognize your own style of communication and coping with difficult situations and your strengths and weaknesses).
Tools in emotional management.
Tools for identifying competencies and coaching your teams.
TREATMENT RESPONSIBILITY: SORTEM DELIVERY, SL
PURPOSE: Respond to the user’s request
LEGITIMATION: Consent of the interested party
ASSIGNMENTS: No assignments are foreseen, except by legal obligation or judicial requirement.
RIGHTS: Access, rectification, deletion, opposition, limitation, portability, revocation of consent. If you consider that the processing of your data does not comply with the regulations, you can go to the Control Authority (www.aepd.es)
ADDITIONAL INFORMATION: https://sortem.eu/privacy-policy
Subsidized by:
