Grieving customer service

Grieving customer service

Course duration

2 days / 12 hours

The training methodology is aimed at enabling each person to discover and recognize their own style of emotional management, communication and coping with difficult situations, their strengths and weaknesses, and the development of a personalized action plan aimed at seeking excellence in customer service and the prevention of psychosocial risks.

Grieving customer service.

Self-knowledge (Recognize your own style of communication and coping with difficult situations and your strengths and weaknesses).

Tools in emotional management.

Tools for identifying competencies and coaching your teams.

Course information

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